Customer Success Associate Job| Freshers & Experienced

If you are looking for a Customer Success Associate job in Pune, this is an excellent opportunity to start or grow your career in the domestic insurance and customer engagement domain. A leading organization is hiring Customer Success Associates for its Work From Office setup at Kharadi, Pune.

This role is open to freshers as well as experienced candidates, offering a competitive salary, performance-based incentives, and clear growth opportunities.

Job Overview

• Job Title: Customer Success Associate
• Work Mode: Work From Office
• Account Type: Domestic
• Job Location: Kharadi, Pune
• Employment Type: Full-Time
• Interview Mode: Face-to-Face Walk-in

Interview Process

Candidates will go through a structured interview process to assess communication, aptitude, and operational skills:

1. HR Round
2. Versant 6 Certification
3. Written Assessment
4. Operations Round
5. Client Round

Required Skill Set

To succeed in this role, candidates should possess:

• Excellent communication skills in English and Hindi
• No MTI / No RTI (Neutral accent preferred)
• No grammatical or pronunciation errors
• Good customer handling and persuasion skills
• Sales acumen (preferred)
• Prior domestic insurance experience (added advantage)

Educational Qualification

• Graduate in any discipline
• Candidates from all educational backgrounds are eligible

Experience Criteria

• Freshers are welcome
• Experienced candidates can also apply
• Preferred: Candidates with insurance sales or customer support background

Language Requirements

• English – Mandatory
• Hindi – Mandatory

Bilingual communication is essential for this domestic process.

Salary & Incentives

• Freshers: ₹25,000 CTC
• Experienced Candidates: Up to ₹30,000 CTC (based on last drawn salary)
• Incentives: Yes (Performance-based)

Shift Details & Work Schedule

• Shift Type: Rotational Shifts
• Female Candidates: Day shift till 8:00 PM
• Male Candidates: Complete rotational shifts
• Working Days: 6 days a week

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Roles & Responsibilities

As a Customer Success Associate, you will be responsible for:

• Contacting interested leads and advising them on suitable insurance products
• Handling outbound calling and lead qualification
• Maintaining high quality, compliance, and service standards
• Achieving individual conversion and performance targets
• Ensuring positive customer experience throughout the sales journey

Why Apply for This Role?

• Opportunity to work in a growing domestic insurance process
• Ideal role for freshers starting their career in sales or customer success
• Competitive salary with attractive incentives
• Structured interview and onboarding process
• Office location in Kharadi, Pune, a major employment hub

Final Words

The Customer Success Associate job in Kharadi, Pune is a great opportunity for candidates who have strong communication skills and a customer-focused mindset. Whether you are a fresher or an experienced professional, this role offers stability, learning, and growth in the insurance and customer engagement sector.

If you meet the eligibility criteria and are ready for face-to-face walk-in interviews, don’t miss this chance to build a rewarding career.

Apply Now

If you meet the above requirements and are ready to accelerate your career in Customer Success Associate.

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