At Dailyliv India, we prioritize transparency and fairness in handling payments and refunds to ensure a smooth experience for our clients. This policy outlines the terms and conditions related to payments, refunds, and dispute resolution.

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1. Payment Terms

a. Payment Agreements

Payment terms, schedules, and amounts will be detailed in the project proposal, contract, or invoice provided for each service engagement. Clients are required to review and agree to these terms before service commencement.

b. Accepted Payment Methods

We accept a variety of payment methods, including:

• Online Bank Transfers
• Credit Cards (Visa, MasterCard, etc.)
• Digital Wallets (e.g., PayPal, Stripe)
• Other payment methods as specified in your invoice.

c. Payment Deadlines

All payments must be made within the specified timeframe as indicated on the invoice. Late payments may lead to:

• Service interruptions until outstanding amounts are cleared.
• Additional charges or penalties, as specified in the contract.

d. Advance Payments

For certain services, an upfront payment (partial or full) may be required before the project begins. This will be outlined in the respective project agreement.

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2. Refund Policy

Refunds will be processed based on the project status and adherence to the terms agreed upon during service initiation.

a. Refund Request Process

• Refund requests must be submitted in writing via email to info@dailylivindia.com within 15 days of payment.
• Requests must include details such as the payment reference number, project name, and reason for the refund.

b. Refund Eligibility Criteria

i. Full Refund:

• Applicable when the project has not been initiated or no work has commenced.
• Includes instances where the delay or non-performance is due to Dailyliv India’s failure to begin the project as agreed.

ii. Partial Refund:

• If the project is partially completed at the time of refund request, a prorated amount may be refunded based on the proportion of work delivered versus the total project scope.
• The specific amount will be calculated by deducting the value of completed milestones or deliverables.

iii. No Refund:

• Once a project is completed in accordance with the agreed terms and approved by the client, no refunds will be issued.
• Refunds are also not applicable if delays or non-performance are caused by client actions, such as failure to provide necessary information, approvals, or materials.

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3. Dispute Resolution

At Dailyliv India, we aim to resolve any payment or refund-related concerns swiftly and amicably.

a. Contact for Disputes

If you encounter an issue, please contact us at info@dailylivindia.com with detailed information about the dispute. This includes relevant payment references, project details, and a description of the issue.

b. Resolution Timeline

We will acknowledge your concern within 2 business days and provide a resolution or status update within 7 business days.

c. Escalation

If a resolution is not reached through our internal process, you may escalate the issue by seeking third-party mediation or legal arbitration as permitted under the applicable jurisdiction.

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4. Updates to This Policy

We reserve the right to modify this policy to reflect changes in our services, legal requirements, or operational practices.

a. Notification of Changes

• Significant changes to this policy will be communicated via email or a prominent notification on our website.
• Clients are encouraged to review this policy periodically to remain informed.

b. Effective Date

The revised policy becomes effective immediately upon posting unless specified otherwise.

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Contact Us

For further assistance or clarification regarding payments or refunds, please reach out to us:

• Email: info@dailylivindia.com
• Address: 9th Floor, Biscomaun Bhavan, Near Gandhi Maidan, Patna, Bihar, 800001